Cancellations Policy and T&Cs
Term and Condition
Be sure to read this user policy before applying for the cooking class, tea ceremony class and Tsukiji tour and cooking class.
Application Requirements
You must be 18 years old to make a reservation. If you are younger than 18, please have a guardian book for you and accompany them to the class.
We reserve the right to restrict certain courses or events to certain target audiences.
Please understand that unless you have booked a private class, you may be teamed up with other participants for portions or all the class.
Attending the programs
Notes for customers and during the classes
Only those who have signed up will be able to participate in the class; those who do not sign up will not be able to participate.
Please be in the classroom 10 minutes before the start time. Let us know if you will be late. You may be unable to participate in the class if you are more than 30 minutes late.
Please wear an apron during class, and be sure to remove it when going to the restroom.
Remove any personal effects such as rings, watches, bracelets, etc., and if you have longer hair, be sure to tie it back.
Be sure to wear provided gloves for sanitary reasons if you have longer or manicured nails, or cuts or injuries on your hands.
Those attending the class are free to take pictures as long as it doesn’t interfere with the class. Video recording without explicit permission is not permitted.
For sanitary reasons, food prepared in the class cannot be taken out.
Customers are prohibited from soliciting other customers to join a certain business, religion, organization, etc.
Alcohol cannot be served to those under legal drinking age, or those who will be driving. We reserve the right to decline to serve alcohol based on our discretion of the situation.
The right to attend classes cannot be transferred to a different person without our explicit permission.
Payment
Places are booked on a first-come, first-served basis.
All places must be paid for in full at the time of booking.
Payment can be made through PayPal.
Once a class has been booked and paid for, you will receive a confirmation email.
Group and private class bookings
A non-refundable deposit is required for all group and private lesson bookings, as advised at the time of booking.
Once the date and time are confirmed, your booking is non-refundable. For changes to the date, one month’s notice is required, subject to availability.
Cancellation Policy
All bookings are strictly non-refundable. Because of concerns about food waste and the need for advance preparation, especially we do not accept last-minute cancellations..
However, we will charge a cancellation fee of 50% if a booking is cancelled 7 days or less before the class.
We will charge a cancellation fee of 30% if a booking is cancelled 14 days or less before the class.
If you want to change a lesson day, 15 days notice must be given. If no notice is given arigato kitchen reserves the right to cover costs for ingredients (perishable items) supplied for your original date.
If you are unable to attend, depending on when you cancel, instead of paying a cancellation fee, please contact us if you would like to reschedule to another date or have a friend attend in your place.
Cancellations or Changes
In principle, we will notify you by email or phone at least one day in advance if a class is cancelled due to natural disasters (typhoons, earthquakes, heavy snow), infrastructure failure, or unavoidable circumstances. In such cases: The participation fee will be refunded in full.
Please note that we cannot compensate for any transportation or accommodation costs incurred by the customer.